“That’s not the way we do things about here”

Please don’t underestimate how powerful this sentence is.

When you say this to a colleague, a new volunteer, a member or a player, you’ve established a powerful norm, one that they will be reluctant to challenge.

This might be exactly what you were hoping for, but if your goal is to encourage innovation, you’ve just blown it. (Imagine if Dick Fosbury had been met with that statement…high-jumpers would still be using the straddle technique)

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